HR OPERATIONS- LEAD DELIVERY (14+ YEARS)

Job Description

An exciting leadership job opportunity with a Leading Global Leader for a professional holding at least 14 years’ experience in Delivery Lead-HR Operations Globally. Our esteemed client is looking for a dynamic /smart professional keen/hungry to grow their career in HR Outsourcing. If this sounds exciting, apply with us!

LOCATION: Bangalore

WORK SHIFT: US Shift (6:30 a.m. to 3:30 a.m.)

YOUR EMPLOYER:

A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain.

RESPONSIBILITIES:

  • Managing and facing clients for relationship building; identifying concerns of clients and addressing them at the earliest
  • Managing a network of stakeholders interfacing with this role and developing innovative approaches for effective client service relationship
  • Resolving and managing unstructured problems which can range from small client issues to large service issues
  • Ensuring the delivery of first class service to clients in US
  • Interacting with operational Regional Delivery Leads and Cluster Delivery Leads and Global Service Line Leads on a daily basis;
  • Hiring, developing, coaching and managing performance management process of staff in dedicated unit

REQUIREMENTS

  • Minimum experience of 14 years and relevant experience of 8 plus years in HR Operations in client facing role – BPO Hire to Retire experience
  • Min Bachelor’s degree, Masters in Engineering/Management is an advantage
  • Experience in Human Resources or Shared Service Operations (In sourced or outsourced)
  • Worked in a global environment with matrix reporting relationships
  • Client management / client facing skills / and client relationship building experience
  • Should have faced and managed clients at mid to senior level from different geography (US/UK/Europe)
  • Should have excellent communication skills (knowledge of any European Language is an added advantage)

WHAT IS IN STORE FOR YOU?

  • An opportunity to define, lead and coordinate the operations of the company.
  • Liaise extensively with stakeholders
  • A high-performance culture with phenomenal career progression.
  • Fast track career growth.

REACH US

If you think this role is aligned with your career, kindly write me an email along with your updated CV on tenzin.thinlay@crescendogroup.in for a confidential discussion on the role.

DISCLAIMER:

We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary: Not Disclosed by Recruiter

Industry:IT-Software Software Services

Functional Area:HRRecruitmentAdministrationIR

Role Category:Senior Management

Role:Head/VP/GM-HR

Employment Type:Full Time, Permanent

Keyskills

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