Job Description:
We are seeking a skilled professional to join our team as a Technical Support Engineer. In this role, you will be responsible for providing Level 1 technical support, incident management, and escalation. You should have a minimum of 2 years of experience in these areas, along with expertise in AWS and/or Azure infrastructure administration.
Key Responsibilities:
- Provide Level 1 technical support, incident management, and escalation.
- Administer AWS and/or Azure infrastructure, utilizing tools such as Ansible for Configuration Management, Docker for Microservices, and Terraform or CloudFormation for Infrastructure-as-Code.
- Perform Linux and Windows system administration tasks, including OS and application patching, and software upgrades.
- Handle Cybersecurity incident response and investigation.
- Utilize Ansible and Jenkins, along with scripting languages like Python and shell, for automation and integration with APIs.
- Manage AWS infrastructure and services such as EC2, RDS, Elastic Beanstalk deployment, ECS, Lambda, and IAM, Infrastructure, and Network security.
- Oversee DNS, CDN, and Web Application Firewall management.
- Obtain certifications in AWS SysOps, DevOps, or Security, if not already possessed.
- Be available for shift duties, 24×7 on-call standby duties, and beyond-normal working hours.
- Possess a fair understanding of cybersecurity concepts.
We are looking for proactive individuals with excellent problem-solving skills and a strong commitment to customer satisfaction. If you meet these qualifications and are eager to contribute to our team, we encourage you to apply.
More Information
- Experience 5-10 Years
