ServiceNow SPM Lead – Awign

About Awign Expert:

Awign Expert is an enterprise-focused platform that facilitates businesses in hiring, assessing, and managing highly skilled resources for gig-based projects. We offer our experts an opportunity to work for and establish a freelance/consulting career with large-scale enterprises. Awign Expert is a newly launched business division of Awign, a pioneer and currently the largest player in the gig economy in India. At Awign, we are revolutionizing how the world works with a vision to uplift millions of careers.

About the Role:

Location: Bangalore (Hybrid)

Timings: Full Time (As per company timings)

Notice Period: Immediate Joiner Required

Role: ServiceNow SPM Lead

Experience: 7 – 12 Years

Location: Bangalore (Hybrid)

Skills Required:

• Strong understanding of ServiceNow functionalities.
• Excellent communication skills.
• Mandatory understanding of the SPM (Service Portfolio Management) module.
• Essential customer handling skills.

Job Description:

• Provide support for Portfolio Management & Tooling Strategy, encompassing standardization of book of work, prioritization, backlog management, and enhancements to ServiceNow tooling (specifically SPM and Request).
• Collaborate with ServiceNow development leads to enhance automation of demand, cross-impacting and prioritization processes, onboarding, tooling replacement, and workflow documentation.
• Partner with leads and business representatives to develop Product Cabinet agendas, demos, decks, and assist in waterline discovery for prioritization forums and dashboards.
• Cultivate relationships with Product and Engineering teams to facilitate the execution of critical strategic planning deliverables and provide leadership reporting and dashboards for updates and business reviews.
• Gather, analyze, and synthesize data from various sources including product, engineering, and horizontal functions.

Desired Qualifications:

• Bachelor’s degree with a minimum of 5 years of experience in financial services, with exposure to Technology, Product Management, Customer/User Experience, ServiceNow, and Agile frameworks & methodologies.
• Familiarity with JIRA and JIRA Align is a plus.
• High-energy, detail-oriented candidate with exceptional analytical and project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Visio).
• Experience in developing executive management and C-level presentations.
• Strong problem-solving abilities with a proactive approach to addressing roadblocks.
• Proficient in quantitative and qualitative analytical skills, including the ability to synthesize complex data into concise language, charts, and graphs without losing sight of the big picture.