‘Converse’ Driving Human-like Conversations.

A Conversational AI platform is disrupting the customer service part in India with its cutting edge solutions, CONVERSE, to enhance customer experience this festive time of year. With the capability to recognize the user’s mood, lingos, jargons, and predict interest levels, CONVERSE provides personalized and appropriate responses to consumer queries.
During the festive season, there’s a sudden in product sales across industries as Travel, Insurance, Ecommerce, etc. Increased sales also suggest that sellers have to ramp up their client assistance teams to have the ability to manage customer queries about the change in order, refunds, replacement, complaints, delivery timing, feedback and even more. The customer expectation stays intact and they appear to be to have real-time personalized responses to the queries along with frictionless, data-driven and on-demand expertise to enable them to make more effective choices. Rezo.AI is helping brands provide enriched consumer experience with its resolution CONVERSE that gives smart communication with a human-like context.
Rezo.ai’s staff has worked for 2 years to create their proprietary algorithms mainly utilizing Natural Language Processing and Machine Learning. Its solutions help to understand human conversations, interpret them and act in response by automating workflows. Their concept is language-agnostic and providing real-time assistance to clients through various mediums like WhatsApp, Email, Social Media and live Chat.

Commenting on the same, Rashi Gupta (Ph.D.), Chief and Co-founder Data Scientist at Rezo.ai states, “Brands are expecting bumper selling during the festive time and are required to include effectiveness, efficiency, nimbleness, and agility to their client services. The festive season offers a great chance for us to deploy our Conversational AI technological innovation which allows companies to support the surge of site visitors without any ramping upwards the teams or even becoming pressured about the response time period, which makes it a lucrative affair for organizations on a single hand, and enriching practical experience for people on the other. We’ve enabled both pre-sales, and post-sales customers, queries over Email and WhatsApp for numerous enterprises, by dealing with up to 90% of conversational site traffic end-to-end with personalized responses.”
leveraging the advantages of CONVERSE, Rezo.ai powers next-gen customer support for brands as Aurelia, Car Dekho, Delhivery, W, etc to enable them to develop personalized relationships with their clients with no a lot of guidance.